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Build More Trust in Hybrid Settings

Build More Trust in Hybrid Settings It wasn’t long ago that the whole world came to a standstill because of the pandemic. Remote work became the new norm, if at all possible. Employees who still received paychecks while working at home faced new challenges. Leaders and executives, too, were caught unprepared as they were unsure of how to manage people who were only virtually present. The All-Seeing Eye Sixty percent of employers surveyed used tracking software to monitor employees working from home. Also, they checked the social media accounts of their workers more often to see what they had been up to. Companies justified the use of technology to “watch” employees. Also, many managers believed that their direct reports would not be as productive when nobody could “see” them. Many remote workers felt they weren’t trusted enough and soon developed negative views about their superiors. Trust Begins With You As a leader, do you need to monitor your remote employees closely? About 40% of more than 200 managers surveyed in 2020 were not confident with people working offsite. As a result, they tend to micromanage employees they can’t see. Why not cut remote workers slack and give them the benefit of the doubt? And if you want them to perform as expected, follow these tips to build trust instead. Check your biases Do you look down on remote work? If you believe it’s not beneficial, you’re setting yourself and your colleagues up for failure. Give it a chance! Set clear goals What tasks need to be done by the end of the day or week? As long as employees know these, you don’t need to check on them often or “look” over their shoulders. Asking for a progress report every hour is counterproductive.  Schedule times for zoom and calls Be clear when you want people working from home to contact you. Call for zoom meetings only when necessary, as messaging or SMS for updates can be enough. Provide the proper equipment and support You can’t assume workers have the right equipment for remote work. Maybe, they need new software or faster internet connections. Think of your employees’ welfare Many studies show that working at home is not a vacation and can be stressful. Employees end up accomplishing tasks and unavoidable chores. Be flexible and help your remote workers cope. Sure, they save on travel and meals, but they might babysit, prepare food, answer the door and feed pets. When you show that you understand their situation and believe they’ll deliver, then you’re building trust.

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Consider Jobs that Focus on People

Jobs that Focus on People If you told someone you were the head of culture of your company, you would get a confused look. The same can be said of job titles like Manager of Well-Being (Delta Airlines) and Director of Flexible Work (Microsoft). The modern workplace has evolved into something that would be unrecognizable decades ago. New priorities required dedicated persons to perform specific tasks. This has led to the creation of jobs and titles unheard of before. Companies didn’t create new job titles only because of current needs. Often, these developments resulted from the recognition that well-being, culture, flexible work, happiness and many others have become more significant in organizations. There will be more hiring for positions that focus on the above. Titles will vary, but the functions will be similar. Here are a few that might interest you. Director of Culture This person is in charge of an organization’s culture. Companies created this position to ensure employees are on the same page with a company’s culture. Employees and not just brands should reflect a company’s vision, mission and goals. Often though, the culture and brands are the same. Well-Being Officer There was a time when organizations were only concerned with their employee’s physical health and safety. But, buying health insurance or the occasional “drinks on the house” no longer suffices if a company wants to show it cares for its employees. Now, companies focus on everyone’s overall well-being at the workplace. So, aside from Delta Airlines, Rakuten and Unilever have added well-being officers to their ranks. Chief Happiness Officer It’s not made up or imaginary. A 2015 University of Warwick found that happier employees are 12% more productive. Usually, the HR Manager is responsible for employee happiness. But in the case of Google, the HR Director and CHO are two different persons. Currently, you’ll find CHOs in large companies. For SMEs, a separate position may not be needed, but looking after the overall happiness of employees is still necessary. Flexible Work Manager Hybrid working arrangements are still trending today. The benefits are undeniable, like paying less rent for smaller office spaces. With an increased number of remote employees, there’s a need for a dedicated person in charge of hybrid work. Setting up procedures, providing guidelines and ensuring open lines of communication are some of the flexible work manager’s responsibilities. So, if you’re applying for a job, try incorporating any of the above functions. It will set you apart from other candidates.

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