I first met My when she was studying for her Graduate Certificate in Higher Education. Later,she worked in my team as an academic to run the Business Language and Learning unit at the Coffs Harbour campus, while I was based at Lismore campus and employed another tutor at the Beachside campus. It was easy to communicate and work with her despite the distance. She is very diligent in her work and truly works to understand her students’ academic and cultural needs. Her intercultural communication skills are definitely an asset as she is able to engage students in meaningful learning experiences.